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|
Level 2 |
| |
061100188 |
Perform basic computer functions related to the call center operations |
21.0 Credits |
 |
| |
061100189 |
Demonstrate knowledge and use of internet/ intranet |
1.0 Credits |
|
| |
061100191 |
Exercise professional ethics/ code of conduct |
6.0 Credits |
|
| |
061100194 |
Apply health and safety measures at work |
1.0 Credits |
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Level 3 |
| |
061100190 |
Execute the role of a Call Center Agent |
29.0 Credits |
|
| |
061100193 |
Memorize and present product/ training |
2.0 Credits |
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Level 4 |
| |
061100192 |
Practice communication and soft skills |
20.0 Credits |
|