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 1  Qualifications   7  Assessment Standards


National Vocational Certificate Level 3 in Information Technology (Call Center Agent)
 Assessment Standards  
0611--Computer use
   061100188 Perform basic computer functions related to the call center operations 21.0  Credits
   061100189 Demonstrate knowledge and use of internet/ intranet 1.0  Credits
   061100191 Exercise professional ethics/ code of conduct 6.0  Credits
   061100194 Apply health and safety measures at work 1.0  Credits
   061100190 Execute the role of a Call Center Agent 29.0  Credits
   061100193 Memorize and present product/ training 2.0  Credits
   061100192 Practice communication and soft skills 20.0  Credits