PAKISTAN NATIONAL VOCATIONAL QUALIFICATION SUMMARY SHEET

 

 1. Title of Qualification
Version #
Date
  0416WRS02- National Vocational Certificate Level 2 in ( Whole sale and retail sales) (Customer Services & Sales Assistant - CVT)
1
2015-09-24

 

 2. NVQF Level
   Level
2

 

 3. Total Credits
 
160.0

 

 4. Purpose of the Qualification
 
The main purpose of this qualification is to focus the need, importance and understanding of Customer Services and Sales as per the current competitive and challenging world. Sales and Customer Services Assistant can help a company to acquire, develop and retain more profitable customer relationships through broad range of capabilities that address every aspect of the customer experience. Now a days executive charged with delivering revenues and the customer experience, face more challenges than ever as they lead their organizations toward profitable growth.

 

 5. Details of Qualification    
 Code  Competency Standards  Level  Credit
041600488Work Place Management34
041600461Comply with health and safety regulations32
041600460Develop professionalism33
041600459Work effectively in a customer service/ sales environment37
041600458Achieve sales targets and goals38
041600457Provide assistance to the customer38
041600456Perform office functions34
041600455Communicate in the workplace to support customers and team36
041600453Provide organization’s introduction and product information to customer28

 

 6. Credit Range
Compulsory
Elective
   
50.0
0

 

 7. Equivalencies, cross credits, pre requisites
 
None

 

 8. Requirements for accumulation of credits
 
No requirements for accumulation of credit

 

 9. Requirement for the award of the Qualification
 
No prior requirements for the award of the qualification

 

 10. Transition arrangements for current courses, awards etc
 
No transition arrangements for current courses, awards etc.

 

 11. Standard Setting Body
 
NAVTTC

 

 12. Remarks
 
15. This qualification has not yet been registered against the PNVQF levels. The qualification as a whole would be conducted by the relevant Qualification Standards Sub-Committee through a systematic consideration of all the competency-standards agai

 

 13. ISCED Classfication
 
Wholesale and retail sales | 0416

 

 

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