| 1. Title of Qualification |
Version # |
Date |
| |
0416WRS02- National Vocational Certificate Level 2 in ( Whole sale and retail sales) (Customer Services & Sales Assistant - CVT) |
1 |
2015-09-24 |
| 4. Purpose of the Qualification
|
| |
The main purpose of this qualification is to focus the need, importance and understanding of Customer Services and Sales as per the current competitive and challenging world. Sales and Customer Services Assistant can help a company to acquire, develop and retain more profitable customer relationships through broad range of capabilities that address every aspect of the customer experience. Now a days executive charged with delivering revenues and the customer experience, face more challenges than ever as they lead their organizations toward profitable growth. |
| 5. Details of Qualification |
|
|
| |
Code |
Competency Standards |
Level |
Credit |
| 041600488 | Work Place Management | 3 | 4 | | 041600461 | Comply with health and safety regulations | 3 | 2 | | 041600460 | Develop professionalism | 3 | 3 | | 041600459 | Work effectively in a customer service/ sales environment | 3 | 7 | | 041600458 | Achieve sales targets and goals | 3 | 8 | | 041600457 | Provide assistance to the customer | 3 | 8 | | 041600456 | Perform office functions | 3 | 4 | | 041600455 | Communicate in the workplace to support customers and team | 3 | 6 | | 041600453 | Provide organization’s introduction and product information to customer | 2 | 8 |
| 6. Credit Range |
Compulsory |
Elective |
| |
|
50.0 |
0.0 |
| 7. Equivalencies, cross credits, pre requisites
|
| |
None |
| 8. Requirements for accumulation of credits
|
| |
No requirements for accumulation of credit |
| 9. Requirement for the award of the Qualification
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No prior requirements for the award of the qualification |
| 10. Transition arrangements for current courses, awards etc
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| |
No transition arrangements for current courses, awards etc. |
| 11. Standard Setting Body
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NAVTTC |
| 12. Remarks
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15. This qualification has not yet been registered against the PNVQF levels. The qualification as a whole would be conducted by the relevant Qualification Standards Sub-Committee through a systematic consideration of all the competency-standards agai |
| 13. ISCED Classfication
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| |
Wholesale and retail sales | 0416 |
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